Shipping Info

Currently we are offering free shipping on all orders over $300HKD ($38USD). Orders under $300HKD ($38USD) will be charged either $3USD (local Hong Kong) or $4USD (International).  All orders are processed within 48 hours and are sent within 3 business days unless there is some epic swell. Orders will be processed Monday through Fridays with the exception of public holidays.

Your orders will be shipped via Hong Kong Post and will normally take 7-21 business days depending on your location. 

Large items such as surfboards (new & used) will not be shipped and are only available for pick up at our store as stated on the product page.

Please note that additional taxes and custom fees may apply at the cost of the customer. For exact rates, please check with your local courier and customs office for more details.

While we will do all we can to ensure your order is delivered on time, floatcaptain.com cannot be held responsible for conditions beyond our control such as stolen/ lost packages, service interruptions and severe weather, etc.

Payments

All our prices are shown in USD. We accept payments from all major credit cards via Shopify. All payments will be processed through the Shopify payment gateway including credit card transactions. 

If you have any additional questions please feel free to drop us a line at aloha@floatcaptain.com